When it comes to managing your website, you want to make sure you have the best team in place to support you. Outsourcing your website support can be a great way to ensure your website runs smoothly while freeing up time for you to focus on other aspects of your business. However, with so many website support companies out there, it’s important to do your research and make sure you choose the right one for your needs. Here are eight things to look out for when working with an outsourced website support company.

1. Experience

You want to work with a company that has a track record of success. Look for a company with experience in website design, development, and support. Ask for examples of their work and read testimonials from their clients.

2. Communication

Communication is key to a successful website support relationship. Make sure the company you choose is responsive and communicates clearly and regularly. They should be able to explain technical issues in simple terms and keep you informed every step of the way.

3. Availability

Your website is your online presence, so you need to make sure it’s always up and running. Make sure the company you choose has staff available 24/7 to handle any issues that may arise.

4. Security

Website security is crucial. Make sure the company you choose has experience in website security and can ensure your website is protected from hackers and other security threats.

5. Maintenance

Regular website maintenance is important to keep your website running smoothly. Look for a company that offers regular website backups, updates, and maintenance to ensure your website is always up to date and running smoothly.

6. Pricing

Website support pricing can vary widely between companies. Look for a company that offers transparent pricing and no hidden fees. Make sure you understand exactly what services are included in your contract and what additional services may come at an extra cost.

7. Customization

Your website is unique, and your website support company should be able to customize their services to meet your specific needs. Look for a company that takes the time to understand your business and tailors their services accordingly.

8. Training

While you may be outsourcing your website support, it’s still important to have a basic understanding of how your website works. Look for a company that offers training to help you understand your website and how to make basic updates and changes.

By taking these factors into consideration, you can ensure you choose the right outsourced website support company for your needs. Working with a reliable and experienced team can help your website run smoothly and improve your online presence.

Independent Solar

Company: Independent Solar

Website: solarips.com

What We Did: We were originally tasked to support SEO, but we discovered their Wordpress theme was difficult and challenging to work with. We suggested building a the site on a different more user-friendly theme. During the rebuild, we enhanced various elements, optimizing layout, improving load times, and ensuring mobile responsiveness. The result is a streamlined, visually appealing website that’s easy for the client to update and provides a polished experience for visitors interested in solar solutions.

Westborn Carwash

Company: Westborn Car Wash

Website: Westborncarwash.com

What We Did: We designed and built a custom website from the ground up for Westborn Car Wash on the Squarespace platform, fully tailored to meet their unique needs. From a modern, clean design to an intuitive layout, every page was crafted to showcase their services and deliver an engaging user experience matching their brick and mortar location. Our team ensured the site contain optimized title tags and headings, making it simple for customers to find information and connect with Westborn Car Wash. Built with their brand and customers in mind, the website supports their business goals with a polished, professional online presence that’s both visually appealing and functional.

Efshar Project

Company: Efshar Project

Website: Efsharproject.com

What We Did: We took this website under our care to provide dedicated webmaster support that aligns with their mission and marketing objectives. Understanding the unique needs of a nonprofit, we focused on enhancing the website’s functionality, ensuring a user-friendly experience that effectively communicates their vision and goals. We improved their search functionality on their website. Our ongoing support includes performance monitoring, actionable insights, and analysis support.

Colorado Railroad Museum

Company: Colorado Railroad Museum

Website: Coloradorailroadmuseum.org

What We Did:We brought the website under our care to enhance every aspect of the site, from design related matters to ensuring it operates smoothly and effectively. Our team addressed and resolved long standing issues, optimized various site components, and streamlined the layout for improved user experience. We also implemented regular maintenance, delivering ongoing analytics recordings on analysis findings and provide insights into performance and visitor engagement. Through these reports, we highlight areas for improvement, keeping the website dynamic and aligned with best practices for optimal functionality and impact.

Advantary

Company: Advantary

Website: Advantary.co

What We Did: We took over website support for an investment management company using a Wix platform, focusing on enhancing functionality and ease of management for their extensive events and team pages. We ensured all pages were consistently formatted, creating a polished, professional look across the site. We also supported their Wix Collections, allowing allowing the client to make updates themselves more efficiently. By addressing design consistency, improving site organization, and integrating customized solutions, we’ve created a user-friendly, robust website that supports the client’s ongoing needs.

David Singer Health Insurance

David Singer Health Insurance

Company: David Singer Health Insurance

Website: Davidsingerhealthinsurance.com

What We Did: We designed and built this Wordpress website using the Divi theme, and provide occasional post launch support as necessary.

Kabbalah Experience

Company: Kabbalah Experience

Website: kabbalahexperience.com

What We Did: We provide post launch support, discuss website strategy, review analytics, and update and improve various pages as requested.

Gourmet Meat & Sausage Shop

Company: Gourmet Meat & Sausage Shop

Website: gourmetmeatandsausage.com

What We Did: We designed and built this new Wordpress website using the Divi theme.

Kipp Creative

Company: Kipp Creative

Website: kippcreative.com

What We Did: Client came to us with a design and we built it on Wordpress using the Divi theme.

Music on Tap

Company: Music on Tap

Website: Musicontapco.com

What We Did: We designed and built this website using Wix.

Sparks Steak House

Company: Sparks Steak House

Website: Sparkssteakhouse.com

What We Did: We designed and built this Wordpress website per client's needs, and provide ongoing post launch support.

Unparalleled Glass

Company: Unparalleled Glass

Website: Unparalleledglass.com

What We Did: We designed, built and manage this Wordpress website.

Visibility Solutions Group

Company: Visibility Solutions Group

Website: Visibilitysolutionsgroup.com

What We Did: Client provided the design, we built it on Wordpress using the Divi theme.

Malman CRE

Company: Malman Commercial Real Estate

Website: malmancre.com

What We Did: We designed, built and manage this Wordpress website.

Nourished Roots Nutrition

Company: Nourished Roots Nutrition

Website: Nourishedrootsrd.com

What We Did: We designed, built and manage this Wordpress website.

Home Style Direct

Company: Home Style Direct

Website: Homestyledirect.com

What We Did: We built this Wordress website using the Divi theme following detailed artistic direction and design.

Phoenix Strategies Colorado

Company: Phoenix Strategies Colorado

Website: phoenixstrategiescolorado.com

What We Did: We built this Wordpress website using a provided detailed custom design.

Courtesy Website Review

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