The Concierge Website Support Your Business Needs
Post-Launch Support | Website Strategy | Analytics | Security | Accessibility | SEO | And More
Browse Our A La Carte Menu
Looking to add more functionality or features to your website? Our recommended products below help take your site to the next level. These carefully selected third-party tools and services provide extra value to your website and overall experience. Pricing can be monthly or annually. Simply select the features you wish to add to your website, and we’ll follow up with you with next steps.
| Website Feature | Description | Action |
|---|---|---|
| Website Security | This add-on includes, firewall protection, automated threat detection, and malware removal to keep your site clean and running smoothly. Essential for businesses prioritizing security and peace of mind. | Add to Website |
| Website Accessibility | This add-on enhances usability for those with visual impairments by improving navigation, readability, and compatibility with assistive technologies. Ideal for businesses committed to accessibility and ADA compliance. | Add to Website |
| SSL Certificates | This add-on encrypts data, protects user information and ensures your site displays the secure padlock icon. Essential for improving security and customer confidence. | Add to Website |
| Backup Solutions | This add-on ensures your data is securely stored and easily restorable in case of emergencies, preventing downtime. Essential for maintaining business continuity and peace of mind. | Add to Website |
| Display Google, Facebook, and Yelp Reviews | This add-on collects and displays reviews from multiple platforms in an eye-catching format, boosting credibility and trust. Perfect for businesses looking to enhance their online reputation effortlessly. | Add to Website |
| AI Chatbot | This add-on provides instant responses, automates support, and improves user experience by guiding visitors through your website efficiently. Ideal for businesses looking to boost conversions and streamline customer interactions. | Add to Website |
| Live Chat Box | This add-on allows you to interact with visitors instantly, answer questions, and improve customer satisfaction. Perfect for businesses looking to enhance communication and increase conversions. | Add to Website |
| Advanced Forms | This add-on enhances your website with customizable, feature-rich forms for lead generation, surveys, payments, and more. Ideal for businesses needing flexible, high-performance form solutions. | Add to Website |
| Multilingual Capability | This add-on enables automatic or manual translation, ensuring your content is accessible to a multilingual audience. | Add to Website |
| Affiliate Program Management | This add-on helps you track referrals, manage commissions, and optimize partnerships to drive more sales. Perfect for businesses looking to expand their reach through affiliate marketing. | Add to Website |
| Reputation Management | This add-on helps you monitor reviews, respond to feedback, and showcase positive testimonials to build trust and credibility. Ideal for businesses looking to strengthen their brand image and customer confidence. | Add to Website |
| Heatmap Tracking | This add-on shows where visitors click, scroll, and engage the most, helping you optimize your website for better conversions and user experience. Perfect for businesses looking to refine their design and improve engagement. | Add to Website |
Need Us to Manage Your Web Updates For You?
| Service | Basic Package | Pro Package |
|---|---|---|
| Routine Maintenance We take care of your website so you don’t have to. This includes regular performance checks, plugin & theme updates, and form testing to ensure your site is running smoothly. | ✅ Included | ✅ Included |
| Priority Response Time (24-48 hours) Receive a guaranteed response within 24-48 hours. Whether it's troubleshooting issues, making updates, or addressing urgent website concerns, our team will prioritize your requests to ensure timely turnaround. | ✅ Included | ✅ Included |
| Website Edits Per Month Let us handle your website edit requests. Whether it's adding a new team member, removing past events, or tweaking your site’s content, simply let us know and we’ll handle it for you, keeping your website fresh, accurate, and aligned with your marketing and business objectives. | Up to 3/mo | Up to 10/mo |
| Managed Monitoring With our fully managed website monitoring, we handle all critical alerts, including firewall security, Google Search Console updates, uptime tracking, hosting notifications, and other related third-party scans. If an issue or alert arises, we take action so you don’t have to deal with it. Perfect for businesses that want expert oversight and reduced website issues. | ❌ No | ✅ Included |
| Troubleshooting & Fixes Enjoy unlimited troubleshooting for website issues, ensuring your site stays functional properly. Whether it's resolving errors, fixing broken links, addressing plugin conflicts, updating PHP versions, or handling unexpected SSL glitches, our team is ready to diagnose and resolve problems quickly to keep your site running smoothly. | ❌ No | ✅ Included |
| Video Tutorials & Walkthroughs Want to learn how to manage your own website? We’ll send you personalized screenshare videos walking you through steps of various objectives, tailored specifically to your website. Whether it’s updating content, managing plugins, or something related to code, you’ll get clear, step-by-step guidance to confidently take control of your site. | ❌ No | ✅ Included |
| Quarterly Analytics Each quarter, we deliver a comprehensive analysis of your website's performance over the past 90 days, highlighting traffic trends, user behavior, and key insights. Along with this report, you'll receive strategic recommendations to enhance your site's effectiveness, optimize engagement, and ensure continued growth in the right direction. | ❌ No | ✅ Included |
| Sign Up | Starts at $145/mo | Starts at $645/mo |
Need Something MORE?
Fractional Director of Web Services
A Fractional Director of Web Services provides strategic oversight, management, and ongoing support for a company’s web presence but on a part-time, contract, or as-needed basis. This allows businesses to access high-level web expertise without the cost of a full-time hire.
Perfect For
- Managed IT Services (MSPs) – For MSPs who have clients that need website maintenance, security, and performance management, but may not have web experts in-house.
- Digital Marketing Agencies – For agencies who handle multiple client websites and need consistent oversight for strategy, SEO, and conversions.
- Multi-Location Businesses – For franchises, chains, and corporations with multiple websites and need centralized oversight to maintain consistency and reliability.
- E-commerce Brands – For companies managing multiple online stores or regional versions of their store benefit from optimization and security oversight.
- Healthcare & Medical Groups – For hospitals, clinics, and multi-location healthcare providers that need web compliance, performance tracking, and UX consistency.
- B2B SaaS Companies – For more complex ecosystems with multiple product sites, microsites, or knowledge bases that require ongoing updates and governance.
- Nonprofits & Associations – For organizations with multiple campaign sites or membership portals but lack a strategic web director.
- Educational Institutions – For schools, universities, and online learning platforms that need centralized governance across multiple departments and programs.
| Director of Web Services |
|---|
| Website Maintenance |
| Routine updates (CMS, plugins, themes) |
| Security monitoring & malware scans |
| Backup management (onsite & offsite backups) |
| Uptime monitoring & issue resolution |
| Performance optimization (speed, caching, etc.) |
| Content Management |
| Content updates & minor edits (based on package) |
| Blog & news post publishing |
| Landing page updates & optimizations |
| Technical Web Support |
| Troubleshooting bugs and error messages |
| Resolving plugin conflicts |
| Handling website downtime issues |
| SEO & Analytics |
| SEO monitoring & technical audits |
| Google Analytics & Search Console checks |
| Recommendations for on-page SEO improvements |
| Competitor analysis (SEO/market insights) |
| User Experience (UX) |
| Heatmap analysis & A/B testing |
| Mobile usability testing |
| Navigation & conversion rate improvements |
| Compliance & Security |
| SSL certificate management |
| ADA & WCAG compliance checks |
| Privacy policy & terms of service updates |
| Hosting & Domain Management |
| Domain renewal reminders & management |
| Hosting optimization & server configurations |
| DNS updates & email deliverability checks |
| Strategic Consulting |
| Website strategy meetings (client check-ins) |
| Recommendations for new features or improvements |
| Digital marketing strategy alignment |
| Website Governance |
| Defining and enforcing website policies |
| Managing user roles and permissions |
| Ensuring brand consistency across digital assets |
| Documentation and standard operating procedures (SOPs) |
| Compliance with industry regulations and best practices |
| Custom Pricing Available |
Websites our clients Love
See what our clients have to say
Frequently Asked Questions
Keep IT Empty to hide 1st
Who do you work with?
We work with businesses and organizations that could use the help of a team of expert webmasters. We help small businesses as well as larger organizations.
How long does it take to build a website?
It can range from 2 weeks – 6 months.
There are many factors why a website takes as long as it takes to go live. It could be the complexity of the site, how many bells and whistles, the time to make decisions by decision makers, the functionality, with several rounds of review, with feedback back and forth. As a result, it can take up to two months or more to build a great website.
There are many factors why a website takes as long as it takes to go live. It could be the complexity of the site, how many bells and whistles, the time to make decisions by decision makers, the functionality, with several rounds of review, with feedback back and forth. As a result, it can take up to two months or more to build a great website.
Do you provide images?
We can provide up to 5 stock photos per new website project. Ideally the photos you provide will make your website more authentic.
Do you provide content?
We do provide content copywriting. Please note we defer the accuracy of the content to the client as they are the experts in their industry. We will start it, but the client needs to review and approve the content.
Do you own our website?
Does a mechanic own his clients’ cars? No! We do not own our clients’ websites. We do ask for admin access so we can best address any updates or troubleshoot any issues. However Clients own their own website, marketing material, messaging, etc.
Do you build new websites?
We sure do! We love designing and building new websites. Let us know more details in our intro call so we can best serve you.
Do you provide website support after the site goes live?
Yes! In fact, we believe this is where we add the most value. By utilizing us after the site goes live, you can be rest assured your website will continue to be fresh and taken care of throughout the year.
What's your mission statement?
We help business owners run a successful website without having to deal with the technical leg work. We’ve seen far too many outdated, non-mobile responsive, or navigationally-unfriendly business websites. We help fill the technical skills gap when it comes to updating your company’s continuos messages and announcements on your website.
"I built my own website. Why should I use you?"
First of all, congratulations on building your own website! Then you surely know of the countless obstacles, technical roadblocks, or formatting challenges that come with building and configuring a website. Thankfully for you, we’ve been down that road many times. We can be your guidance and support, fixing advanced formatting issues, diagnosing or testing various workflows, bounce ideas for how to overcome certain issues, reviewing and analyzing website metrics, etc. There are many items that need to be addressed behind-the-scenes. We specialize in our field and have over 16+ years’ experience in website management and can help add value to your site and marketing efforts.
What if my website goes down?
Websites can go down for any number of reasons. A website that is down does not mean the data is gone. We will diagnose and troubleshoot the issue so your website comes back online quickly.
What platforms do you work with?
We work with WordPress, Squarespace, and Wix websites. If you are using another platform, let’s talk about it.
